RAP Form (2020)

The Resettlement Assistance Program (RAP) - Refugee Form provides assistance to persons admitted to Canada as government-assisted refugees. This includes meeting the refugee at the airport or port of entry, temporary accommodation, help in finding permanent accommodation, basic household items, and general orientation to life in Canada.


The RAP Form is included in all Reports

Start Here

After you have created a Direct Service Session form and added a Client you will be able to fill out a RAP Form.                  

Instructions and Definitions

Each organization should enter all of the RAP services that they provide to a client in a single record.  Generally a client should receive all of their RAP services within the first 4-6 weeks of a newcomer’s arrival in Canada. 

A Direct Service Session must be created first. Once you have completed the Session form you will be able to add Service forms to the Session.

A RAP Form must be added to the clients & forms section by clicking + and find the RAP Form in the drop down menu.

If the Clients & Forms section is blank see Adding one or more Clients to a Session - Adding Multiple Clients to a Session Form.



The first time a form is displayed it will be in pink to indicate that it is incomplete. Click Edit to begin entering information in the form.

Form Overview

Follow the instructions below to fill out the RAP Form (2020) and register it to OCMS. All fields shaded in Green are mandatory to save the data to OCMS, all fields in Yellow are additional information required for ICARE funded clients.

NOTE: Generally a client should receive all of their Refugee services within the first 4-6 weeks of a newcomer’s arrival in Canada

Each family member receiving Services in the same Session will be added as a client and will receive a separate Service form.

You can now make any Service Form ‘private’, even within a Program. If the Form is designated as Private, only that staff person and Agency Coordinator can see the information.

Tasks and Referrals. This section will be done at the end of the RAP Form (2020) if you select Yes to any of the Needs on the form. The Tasks and Referrals section help you build a Settlement/Action Plan.

refugee form selection

 

OCMS Requirements (the green fields) additional requirements for ICARE funded services (Yellow Fields) 

  • Agency Program : Click on the drop-down arrow and select the Program.
  • Service Funded By : Click on the drop-down arrow and choose the Funder.
  • Referred By : Click on the drop-down arrow and select how the Client found out about your Services.
  • Program Type :  This is the program type provided by ICARE under your contribution Agreement.

Services Provided to the client

Only answer the services you provided the client.

Was interpretation provided by an Outside Interpreter? An interpreter who is not on the regular payroll of the service provider organization. The client required an oral interpretation service in order to participate in the delivery of a RAP service. Indicate interpretation between one language and another where at least one of the languages is English or French.

Was interpretation provided by the SPO? An interpreter who is on the regular payroll of the service provider organization. The client required an oral interpretation service in order to participate in the delivery of a RAP service. Indicate interpretation between one language and another where at least one of the languages is English or French.

Was translation provided? The client required a written translation service in order to participate in a RAP session delivered by the service provider. Where at least one of the languages is English or French.

Accommodation Services Receieved

Accommodation or help finding accommodation was provided by you the Service provider.

The start date and end date for all selected below must be within the start date and end date of the entire RAP service. Count every day, including Saturdays, Sundays and holidays

accommodation

  • Temporary Accommodation : Temporary accommodation is provided for newcomers immediately upon arrival. This will be short-term accommodation no more than 90 days allowed.
    • Start Date : The date that a client moved into a temporary accommodation. This date must be the same as or later than the Start date of the RAP service.
    • End Date : The date that a client moved out of a temporary accommodation. This date must be the same as or before the End date of the RAP service.
    • Accommodation Type :
      • Reception : Accommodation provided by a SPO. It may be owned by the SPO or be a commercial accommodation that the SPO has contracted to supply the service on an on-going basis.
      • Commercial : An establishment such as a hotel for which the SPO has paid for the client’s accommodation.
  • Second Temporary Accommodation : Second temporary accommodation occurs when a client moves from one temporary accommodation to another. (Temporary accommodation must be chosen with this option if client moved ) No more than 14 days allowed.
    • Start Date : The date that a client moved into a second temporary accommodation. This date must be the same as or later than the Start date of the RAP service.
    • End Date : The date that a client moved out of a second temporary accommodation. This date must be the same as or before the End date of the RAP service.
    • Accommodation Type :
      • Reception : Accommodation provided by a SPO. It may be owned by the SPO or be a commercial accommodation that the SPO has contracted to supply the service on an on-going basis.
      • Commercial : An establishment such as a hotel for which the SPO has paid for the client’s accommodation.
    • Reason for Move :
      • Initial Overflow situation : Uneven flows sometimes challenge the regular capacity to provide temporary accommodation making it necessary to make arrangements that include securing other accommodation (“overflow”) and making alternate service arrangements.
      • Health Reasons
      • Other
  • Assistance in locating permanent accommodation : Begin the process of assisting newcomers in locating their first permanent accommodation. The service provider organization makes arrangements with landlords and assists the clients with their housing search, provides the clients with information about lease agreements and tenant rights and responsibilities and finally actually helps the client to move into their permanent accommodation.
    • Length of Time to Deliver Service : Max number of hours is 50

Orientation Services Received

If you provided Orientation services at least one option below must be chosen

Orientation

  • Initial Reception : Initial meeting with client and providing general information, e.g. pick-up at airport, introduction to temporary accommodation, etc
    • Length of Time to Deliver Service : Max number of hours is 20
  • Immediate Orientation : Immediate orientation helps RAP clients develop the skills to live safely and independently.
    This orientation includes the following:
    • An overview of the RAP program
    • Renting accommodation
    • Shopping
    • Food
    • Cooking
    • Telephones
    • School system
    • Postal services
    • Garbage disposal
    • Local transportation
    • Emergency procedures, including 911
    • Local community services
    • Also includes learning about the family, addressing any of their immediate needs, informing them about the services that will be provided and that are essential to prepare them for their move to permanent accommodation.
  • Length of Time to Deliver Service : Max number of hours is 20
  • Financial Orientation: Orient newcomers on:
    • Canadian currency
    • How the financial system works
    • Establishing a bank account
    • Loan repayments
    • Canada Child Benefits
    • Budgeting.
  • Length of Time to Deliver Service : Max number of hours is 20
  • Life Skills/enhanced Orientation : provides intensive and short term life skill support to newly arrived, higher needs RAP clients that is culturally appropriate, gender sensitive and in the client’s own language. These clients have life skill issues beyond the scope of the basic suite of services being delivered under RAP
    Typical cases could have some of the following characteristics with a definite need for life skills support:
    • Low literacy levels
    • Have lived for long periods of time in a refugee camp or may have grown up or spent entire life in a refugee camp
    • Trauma and violence
    • Have lived in a rural, non-western, non industrialized environment
    • Have no familiarity with technology and systems
    • No work experience
    • Limited skills for looking after self
    • The goal is to provide temporary and initial life skills support to higher needs RAP clients after arrival in their new community of residence, once they have moved into permanent accommodations. Life skills support workers will help newly arrived families or individuals adapt to life in their new community by providing essential help with basic life skills.
  • Length of Time to Deliver Service : Max number of hours is 20

Assessments Received :

If you provided Assessment services at least one option below must be chosen. For each assessment selected the system will display fields to record the assessment delivery time and whether a referral plan was provided to the client.

assessment selection

  • Initial Needs Assessment: The purpose of RAP needs assessment is to understand clients' immediate needs and potential barriers to learning so that RAP service delivery can be tailored to meet client needs. In addition, the goal is to make appropriate links to other non-RAP services that will support integration into Canadian society.
    Needs assessment is a process through which RAP clients are assisted in determining the gap between the current situation of the clients and their desired objectives and a plan is developed to address those gaps.
    • RAP-specific needs assessments focus on:
      • urgent needs upon arrival,
      • immediate and essential needs during the first 4-6 weeks in Canada and,
      • global needs beyond the immediate and essential, such as those met through settlement or community services.
  • Length of Time to Deliver Service : Max number of hours is 20
  • Referral Plan provided : Yes/No
    Referrals are links to specific services that help newcomers settle in Canada. Before the end of the RAP service delivery period, RAP Service Providers must provide RAP clients with a referral plan to facilitate the transition from resettlement to settlement services.
  • Exit interview assessment : A Needs Assessment is the process through which the client’s global needs are reviewed and updated on exit from the RAP program
    • Length of Time to Deliver Service : Max number of hours is 20
    • Referral Plan provided : Yes/No
      Referrals are links to specific services that help newcomers settle in Canada. Before the end of the RAP service delivery period, RAP Service Providers must provide RAP clients with a referral plan to facilitate the transition from resettlement to settlement services.

Linkages Received

If you provided Linkage services at least one option below must be chosen.

Linkage selection

  • Mandatory federal and provincial programs : Linking RAP clients to mandatory federal and provincial programs ensures they can access fundamental services similar to all permanent residents and Canadian Citizens. At the end of this RAP service, clients are to be registered for all appropriate mandatory federal and provincial programs and understand what each is and how it works.
  • Length of Time to Deliver Service : Max number of hours is 20
  • IRCC Settlement Services : Inform and assist client in accessing IRCC funded settlement services.
  • Length of Time to Deliver Service : Max number of hours is 20
  • Health Services : Inform and assist client applying for access to health services. Many RAP clients have health care needs. With the assistance of RAP services, clients should understand the basics of the Canadian health care system and be aware of where they can access services in their community, including the Interim Federal Health Program (IFHP).
  • Length of Time to Deliver Service : Max number of hours is 20
  • Educational Institutions : Inform and assist client applying for access to education services.
  • Length of Time to Deliver Service : Max number of hours is 20
  • Other broader based community situations : Work together to develop a full range of available options to support the client’s next steps by referring clients to other settlement and other provincially funded settlement programs.
    RAP clients are eligible for settlement services upon arrival in Canada and for as long as they are permanent residents. Depending on the individual circumstances, some RAP clients will be ready to access settlement services earlier than others. Higher needs clients may require more intensive support before being ready to access settlement services.
  • Length of Time to Deliver Service : Max number of hours is 20
  • Assistance in urgent medical situation : Examples of emergencies would be anything that cannot wait for the client to go to a regular doctor or clinic, e.g. broken bones, excessive bleeding, severe difficulty breathing, etc. Non-emergency situations are not included, e.g. short-term fever, rashes, minor cuts or burns, etc.
    • Interpretation - Time to Deliver Service: The client required an oral interpretation service supplied by the SPO during an emergency medical situation. Max number of hours is 20
    • Transportation – Time to Deliver Service: Client required transportation assistance supplied by the SPO during an emergency medical situation. Max number of hours is 20
    • Other - Time to Deliver Service : Max number of hours is 20

Support Services Received

Record any support services that your agency provided so you could complete the service with your client.

Save the RAP Form

Press Save at the top of the page to ensure all information is recorded.

Next Steps

Once you have completed filling in the necessary information, you can add any Tasks or Referrals provided during this session by pressing the Tasks and Referrals button.

 

Video Instructions

 

Article Details

Article ID:
173
Date added:
2020-08-20 15:56:46
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